Hear What Our Customers Have to Say
I had service on my 2008 CR-V this past Monday, and, as usual, everything went extremely smooth and well, all because of the excellent follow through of Mr. Potts. He is always attentive to every detail, and shows compassion for the customer, trying to assess their personal needs at a time when their own transportation is leading to a necessary shift in their plans and daily itinerary. He had my service completed within 90 minutes, which was perfect for me that day. We have referred several of our friends to Morris, when they need service, and each of them has been equally pleased with the interaction they have had.
Another Loyal and Satisfied Gillman Honda Houston Customer
All of the work done on my Honda CRV was excellent. Jim was a very professional and polite and took care of all of our needs.
Another Loyal and Satisfied Gillman Honda Houston Customer
Ms. Kelly Goldsberry:
I am one of those ladies that likes to see what is going on with my car. I like for my requests to be fulfilled, to be shown the item in question & I like a laymans explanation of what is going on with it & why it may need repair. Paul & Jose in the express area were both willing to do that for me. I was pleased with the service, the courtesy, the patience & the time taken to do all of the things I mentioned because that is what keeps people going back to you for business. As long as I feel that your staff is being honest & forthright with me, You will have me & my Honda Fit as lifetime customers. And of course, I cannot say enough about Jose & Hodge even though they did not assist me with any needs on Thursday.
Sincerely,
Irene
Another Loyal and Satisfied Gillman Honda Houston Customer
Hi Mr. Besson,I wanted to let you know that my daughter (Lisi) and I could not be happier with our experiences with your Honda Dealership Mechanical Service Department - especially Morris. Over the past few years, Morris has assisted in keeping my daughter's car safe and properly repaired. When Lisi brings her Civic in for an issue, Morris makes sure all is addressed properly and finished quickly - the first time. I also have to commend his team as they support Morris with accurate assessments and prompt, quality repairs.
I cannot say enough about Morris and his team.
When a new car is needed, we will also return to your dealership, as the purchase of the car was enjoyable as well.
Best regards
Harry
Another Loyal and Satisfied Gillman Honda Houston Customer
Appreciated service rep's, Jackie, attention as well as your shuttle service.
Ed
Another Loyal and Satisfied Gillman Honda Houston Customer
Hello Kelly,
I want to thank you service department for the efficient and professional care that I received yesterday after my disabled car was towed from Sugar Land. The truck driver was from United Towing, and he suggested Gillman Honda because it is closer to Sugar Land and that would save towing costs. He could not have been more right!
He assessed that the problem was a faulty ignition motor, so when he dropped me off at Gillman, I gave that information to Melinda. I know I was distressed and probably had that deer-in-the-headlights look. I also know that it wasn't her job, but she took time to log my information in to the system. Her efficiency and kindness impressed me. Then she introduced me to Jackie, who immediately displaced every ounce of stress that I was feeling. He gave me a wide smile and a firm handshake and in a calm voice, said that everything was going to be OK. You see, yesterday was my 70th birthday, and having my car towed and needing service wasn't how I planned to celebrate my day.
Another bright spot in your service department is that Enterprise is on site. Hearing that it was my birthday, they offered me the Gillman's rental rate and I was out of there in minutes.
Jackie called me that afternoon to give me the diagnosis. It was in fact the ignition motor. This morning Jackie called to let me know the car had been repaired half and hour early. When I arrived, the perfectly repaired and washed car was waiting for me. The total cost of the repair was $740, and that included a very considerate 10% discount for labor. I've had that automobile for ten years, and this was my first mechanical breakdown. Do I hear a loud cheer for Honda? You bet.
Thanks to you for you fine service team.
Sincerely,
Katy
Another Loyal and Satisfied Gillman Honda Houston Customer
Kelly,
I always receive excellent service from Morris and Randy when I need to stop by Gillman Honda. My last visit was no exception. They are the main reason that I have been able to drive my 1998 Honda Accord for over 491,000 miles. I plan to treat them to a meal when I get over 500,000 miles if they can find time in their busy schedule helping other Honda drivers. Both Morris and Randy are an asset to your organization, with their skills and positive attitude. Additionally I appreciate the atmosphere that is provided at your facility while waiting on your car to be serviced. The work booths, free coffee, popcorn and the free internet access helps to keep me coming back.
Keep Up The Good Work,
Alvin
Another Loyal and Satisfied Gillman Honda Houston Customer
Was given an appointment for Wed.@9am by a very efficient, personable, & patient lady. Don't know her name, but she is to be commended. Received the same attention from Jim in service dept. I was very satisfied with the people & the work done (at Gillman Honda Houston.)
Another Loyal and Satisfied Gillman Honda Houston Customer
We wanted to take this opportunity to express our thanks to your staff for the way we were treated during our recent car purchase. We feel Abdel and Sal went far beyond what we have been accustomed to in the past when purchasing a vehicle. They treated us with respect, courtesy, and kindness. We were kept up to date on when our vehicle would be in and given plenty of time to look at it and test drive it. Sal got the best price for us, and then Sherman in Finance explained everything appropriately.
We know how stressful making a major purchase can be but Abdel really put us at ease and made sure we were comfortable with our decisions each step of the way. We have been buying Hondas for 20 years at least and this is by far the best experience we've had. We love our Odyssey and will come to you again when the time is ready to replace our other Honda, the 2002 Accord.
Another Loyal and Satisfied Gillman Honda Houston Customer
After visiting 2 other Honda dealerships, I was very frustrated with the lack of respect, knowledge and cars in stock. Gillman Honda went out of their way to find the car with the accessories I was shopping for. There was not any high pressure sale tactics which made my experience well worth it. Plan to keep my Honda Civic for another 11 years like my last car and will definitely shop Gillman again.
Another Loyal and Satisifed Gillman Honda Houston Customer
Morris has been my service advisor at Gillman Honda for a number of years, and he has always given me excellent service. He knows the history of my vehicle and often has been extremely helpful in helping me anticipate problems ahead of time. He is invariably friendly and thorough, taking me back to meet the technicians so they can show me exactly what the problems are, and giving me various options about repairs. Gillman Honda is fortunate to have Morris as their employee.
Another Loyal and Satisifed Gillman Honda Houston Customer
Dear Mr. Besson,
I'm writing to say Thank You for the amazing service/work that I continue to receive from Jose C.at Gillman Honda. I purchased my Honda Pilot December 2004 and I am/will be a repeat customer forever. Normally, I would have gone back to the and independent Honda repair shop immediately (prior customer history 1995-2004), but I purchased a service warranty from Gillman, got to meet Jose and saw the quality of his work. I am now hooked on him. Jose is the only mechanic that I will allow to work on my car. If he is not there at your shop on that day, then I leave.
Jose has a high attention to detail and recalls the last work done on my car, and delivers amazing work. He also never oversells me and is honest about what needs to be done to my car. For that I am grateful. My prior dealership experience (25+ years of car ownership has never been so positive. Historically dealers then to take women for a ride. Well, I'm on women who in her earlier years worked on her own car with dad (brakes, valve adjustments, and all filter replacements.)
Further, while waiting at Gillman Honda for my repairs, I have spoken to a number of customers who also seek out Jose's work. They too realize the quality of his work, seek his service, and sing his praises. I just sent Jose's name/contact info to a co-worker last week who just moved to Houston and was seeking a Honda repair shop. My objective is to tell you that your service people are the key to creating repeat business from your car buyers and to highlight that Jose is an outstanding individual who has created a name for himself among many customers. I will continue to use your services, will buy my next Honda from you, and will continue to highly recommend Jose and your dealership.
Please recognize Jose for his outstanding performance. I intend to bring him a gift purchase card the next time that I see him in November.
All the best,
Another Loyal and Satisifed Gillman Honda Houston Customer.
I received outstanding service from my service advisor, Morris and the service department lead technician, Randy on diagnosing the repair for my car. Randy was very detailed-oriented and thorough in determining the problem and absolute in which part to order. Further, he took the time to explain the problem and that the part needed to be ordered from another location. Once it arrived, he told me it would take around 1 - 1 1/2 hours to complete the repair.
Upon bringing my car back to the service department, Randy made sure to fix my car within the time frame he previously mentioned. In fact, I was in and out of the dealership within 45 minutes.
Overall, I was extremely pleased with the visit. My service advisor, Morris is always a pleasure to work with and I know that whenever I have a service need, he will do his utmost in making sure everything is handled in a timely and efficient manner.
Another Loyal and Satisifed Gillman Honda Houston Customer.
I can't express enough happiness & great service that I experienced from Gillman Honda. I drove away with the vehicle I have always wanted & satisfied with the price. If your ever in the market, I would highly suggest you check them out.They are off Beechnut (Sugarland area) in Houston and I'm sure there's other dealerships in the surrounding areas too. Very friendly people not just trying to take your money but instead trying to give the best deal!! They beat all competitors prices. I know because I did three weeks of research and found my truck there to not only be a great deal, but also the BEST deal!! I definitely will use them again the future. (Adrain was our main sales man and a man named Bensi- Great people.)
Another Loyal and Satisfied Gillman Honda South Customer.
I never had a Honda vehicle before, but I always had good references of the brand. When my family and I walked into Gillman, we walked in with a urgent need for a reliable means of transportation. I got a new job in the Insurance Industry and my wife had recently started to work for a Hotel.
So, the two of us were both working and just one car for our every day commute, which was miles apart. Neal had called me in a day before to schedule an appointment for a test drive. I told my wife that without a credit record it would be very difficulty to apply for a brand new car. Also our budget is very tight. I told Neal as well.
Neal said, "No te preocupes" (Don't worry) you're talking to the "Deal" at Gillman Honda. We drove the car and liked it, but I said to Neal, we have a very tight budget right now. Neal said, how much do you have available in your budget? I told him how much we had for a down payment and how our monthly payment would have to be in order to honor our obligation. Neal said OK that's fine, give me some time to work around those numbers. At this time I felt I was wasting my time and Neal's time, but we we waited.
Neal called back the next day and said to me, we need you to come in, your car is ready! My wife and I started jumping for joy. Neal and the Gillman team gave us the opportunity to own our first new car with a tailored monthly payment within our budget and provided us with an excellent solution to our transportation needs, a 2011 Honda Civic.
Thank you, Neal! Thank you, Gillman Team! Thank you, American Honda Finance!
Another Loyal and Satisfied Gillman Honda South Customer
I just wanted to thank the entire staff at Gillman Honda Southwest for a wonderful buying experience. My sales professional, Raymond Yu, Internet Sales Manager, knew the product line very well, explained all the car's features and options, was very honest and truthful throughout the entire transaction, and did his best to ensure we understood each step of the purchase process. This was my daughter Meagen's first new car purchase and I was there more for support and guidance. She now has a better understanding of what it takes to become the owner of a new vehicle. Greg B., the GM of the dealership, stopped by, greeted us and asked how our car buying experience was going. It was nice to see an active, approachable Manager on the floor and making sure his customers are pleased with the way things are going. I got that impression about the entire dealership and the way the staff handled themselves around the customers. This is our second Honda but our first from Gillman. I will freely recommend both the Honda line of vehicles and the Gillman Honda Southwest dealership for the consummate experience in a new car purchase.
Another Loyal and Satisfied Gillman Honda South Customer
To Whom It May Concern:
I inherited a 1994 Honda Accord from my mother. The ironic part is that this 94 Accord was my wife's first car before we got married in 1995. When the lease came due on it, my mom decided to buy it from us for the remainder of the lease. My mom got sick and wanted me to have the car back. It has 130K miles on it, but I needed something to get me to the Park & Ride. I was driving my Accord on 288 north on a Saturday afternoon, when the engine started racing, but I was getting no forward power. I quickly put it neutral and pulled over. A Safe Clear tow truck saw that I was leaking fluid. I had not performed any service on the Accord, and had not chosen a service location. I had done some research, and found out Gillman Honda Southwest had a very good BBB rating, which is important to me. My problem is that I live in Pearland, and Gillman is close to Sugarland. I chose them to and I'm glad I did. Their service department was open on a Saturday which was fantastic. I could actually talk to someone and describe what happened. When we got there, I was met by Shang Shahriari. He took my information, and informed me that it was near closing time. He also told me about the diagnostic fees up front, and that it would be applied to the final bill. They would be able to look at it first thing on Monday, and he would call me Monday afternoon with what needed to be fixed. As promised on Monday afternoon, he gave me the news about the repairs. I also told him that I didn't want to sink a lot of money into the car, due to it's age. Shang acknowledged this, these repairs were needed in order to determine if further work was done. On Tuesday afternoon, he called to say that the initial repairs seem to be all that is required, and I could pick up the car. However, this is where Gillman Honda Southwest stepped up. During this same time, My father was going through cancer treatment at MD Anderson. The hospital called on that same Tuesday, to inform us that my father was being discharged into Hospice home care. So that meant I had to make a 9 hour trip back to Oklahoma to be with my Dad. When I got this news, I had a lot of other business to take care of, and knew I was going to be away for about 2 weeks. On Wednesday I called Shang to tell him I would not be able to pick up my car since I was leaving the following morning. Before calling him, I had visions that the dealership would say "Oh I'm sorry, but we can't hold on to your car because we're not covered for that", or "Sure we can hold your car..... for an extra 20 dollars a day storage fee". That is what I was expecting. But what I got from Shang was "Sure no problem. Let us know when you get back in town, and we'll have it ready. Hope your Dad is feeling better." To be perfectly honest that is exactly what I wanted to hear. I did not {and could not} want to be thinking about my car. I wanted to be thinking about my Dad, and that is what Shang and Gillman Honda Southwest provided for me. While I was in Oklahoma, my Dad finally succumbed to cancer, so I had to be up there for the funeral. Eventually I was able to pick up my car. They were great about having it ready. The price was exactly as was quoted to me before I left. They also provided a list of recommended service that should be considered in the future. The car has been running great. Just because of the way I was treated, I will be bringing back my Honda to Gillman Honda Southwest for future service. It is worth the trip just for the customer service. I would recommend them to anybody.
Another Loyal and Satisfied Gillman Honda Southwest Customer
Dear Mr. Vahrenkamp,
As owners of two Honda Accords, 1992 and 2005, my wife and I have appreciated the services of Gillman Honda over the years. In particular, the last several years we have enjoyed the courtesy and association with Mr. Potts. Mr. Potts has given careful consideration to the service requirements of our cars to correct problems and provide maintenance from time to time. We regard him both as an outstanding person in the performance of his job and as a friend.
Please convey our appreciation to him for his service.
Another Loyal and Satisfied Gillman Honda Southwest Customer
I recently had my Odyssey serviced at your location and wanted to let management know how impressed I was with Matt Yudell. He was attentive and provided the kind of service that is lacking in today's "customer service." I will be bring my vehicle back to be serviced as long as Matt is there!
Another Loyal and Satisfied Gillman Honda Southwest Customer
My husband purchased two cars from your Gillman Honda Southwest Houston dealership on 5/3/10. Today I dropped my Honda off because I needed some minor service done to it. I would just like to mention that the customer service we have received from the time we were looking at the cars until today has been outstanding. Everyone has been very friendly, efficient and has made us feel very special. We will definitely come back when it's time to purchase another vehicle. Several businesses surely can learn from your outstanding service and professionalism . Thank you.
Another Loyal and Satisfied Gillman Honda Southwest Customer
Dear Mr. Gillman,
My husband and I would like to congratulate you on the fantastic staff you have at your facility at the Sam Houston Tollway and Highway 59 in Houston. In particular Salah, Abdel and Melissa who takes care of the GPS sales and installation.
We bought a 2010 Crosstour on February 19 and had a MoCar GPS system installed. (There was no vehicle in your inventory with a factory installed system available at the time.) We had nothing but trouble with the GPS system and took the car back on several occasions. The Crosstour was a fabulous car, the GPS system did not perform the way expected.
After much discussion, it was decided that we would exchange the car we bought in February for a new which had factory installed GPS. On April 5th , this exchange was made.
We are thoroughly happy with the new Crosstour. Your staff treated us with unbelievable kindness and understanding. We couldn't ask for a nicer experience. Of course, the new Crosstour performs like a dream and the GPS has gotten IJS where we want to go without any trouble.
Thanks to you and your completely professional staff who exceeded our expectations.
We look forward to the time when we will be ready to purchase our ninth Gillman Honda.
Another Loyal and Satisfied Gillman Honda Southwest Customer
Good Morning, Mr. Hall,
I wanted to let you know personally how extremely pleased I was with purchasing my new Accord through your dealership. We are long time [another dealer] customers (purchased three Honda's from them in the last 10 years) but the friendliness and professionalism at your dealership have converted us. We will be doing our Honda business with you guys from now on.
Robert Doolittle really went the extra mile to ensure my happiness (which is not always an easy task) when having my car prepared for delivery. In the past, I have never enjoyed the purchase process. I just basically looked at it as a necessary evil to get what I wanted, but he just really made it a pleasant experience. I sincerely appreciate all of his hard work. He is truly an asset to your organization.
I am happy to recommend your dealership to my neighbors, co-workers, etc., as someone new to town is always asking me for referrals.
Another Loyal and Satisfied Gillman Honda Houston Southwest Customer
Kelly Goldsberry,
My 2007 Honda Civic was recently making some strange noises (a hum and rough idle). Fearful of the cost, I brought it to you (the dealership) anyway. I do not think I could fully explain in words my experience with your location. Here is my story, I spoke with Jackie and set an appointment to bring in the vehicle. I brought the vehicle in and Jackie walked with me to my car, inspected it, turned it on, and said, "We will keep the car and look more into your concerns." Jackie had a car take me home and called me that afternoon to inform me he had to keep the car overnight. The next morning he called and said they found the solution, but strongly suggested I complete the 30k-mile service. I gave him the okay and picked up my car that evening. The car feels like the day I drove it off the lot.
Everyone wants their story to be heard and above was mine. I have looked and looked for a flaw in your service and I can't find it. Jackie was amazing and walked me through every step. Again, I do not think I could express in words how grateful I am. I literally ran to my car and hugged it, twice, and once again the next morning.
Jackie: You are an amazing person. Keep those happy smiles because they encourage others to do the same. My car is working great and the problems are gone. I look forward to returning, but hopefully not for any mechanical car reasons. I am thankful and grateful.
Another Loyal and Satisifed Gillman Honda Houston Customer
Rod:
Where do I begin? There were so many things done for me in this process, I am really very grateful. When the rental car personnel informed me that my car was totaled, I had to find transportation. I did not know what to do; I enlisted the help of a colleague and the search began. I decided on a green Honda Accord with leather seats. With the help of C.J., Pat, and Johnny, I came up with a car that met my criteria. You were helpful in getting to the dealership from Humble. You presented me with the green car and I decided that I did not like it, after you had started the paperwork. You were kind enough to walk with me to the lot to make another selection. I appreciate your patience; it allowed me to make a sound decision. Because of you, this was the best car buying experience since I purchased my first car. Again, thank you and your colleagues for all of your assistance.
Another Loyal and Satisifed Gillman Honda Houston Customer
