09/27/16Submitted via web
The Sales Representative, Adi who showed the vehicle has been very professional and efficient. The entire purchasing process was made sooo smooth. Even after ,I bought the vehicle,and had queries,Adi was ever so helpful in addressing them. Everything was transparent and no hidden costs. I always prefer Gillman Honda over any auto service providers. They are the best. Keep up the good work. Cheers!
09/26/16Submitted via web
Great service, the salesman is Jesse, and the finance is Chris. They are fast and to the point. I was satisfied with everything. The salesman and the finance guy are excellent. They explain very clearly and answer all my questions.
09/07/16Submitted via web
I just purchased a 2017 Ridgeline and would like to commend Doug, Javier and Krohmah with the exceptional service they provided throughout the entire transaction. Doug and Javier were very professional and went the extra mile to make sure I was satisfied with my purchase.
09/02/16Submitted via web
I am extremely pleased with my new Honda Accord and my purchase experience with Gillman Honda at Houston was excellent, from start to finish. The sales consultant Mr. Siddique was my first contact, and I could not ask for better treatment, assistance, and guidance through this entire experience. Siddique was very knowledgeable, and professional, and worked to make my experience very comfortable and productive. After my purchase every time when I contacted him regarding an oil change or other services, he directed me to the correct person and department without wasting my time. I give him my highest recommendations.
June 29, 2016Submitted via email
Too often you may hear complaints and reports of "bad things". I want to take this oppurtunity to report some good things, in fact excellent things and people.I recently purchased a 2013 Honda Civic from Gilman Honda, for my son who refinanced it and paid the loan off, with the understanding and a Car Fax report showing "never wrecked". We noticed a little water in the trunk but cleaned it out without giving it much thought. Soon after the massive rains came to Houston and the trunk filled with about 3" of water and most of the interior carpet was soaked and we noticed obvious body work at the trunk. To make a long story short, I called Daryl Waterwall, the Gillman Houston GM, explained the issue and he pleasantly said bring the car in and he would look at it. I was surprised that I didn't get a brush off. From that point on I was extremely impressed at the customer service attitude, and immaculate attention to detail. Mr.Waterwall said after seeing the car, pictures and videos that I had, that he would be treating this as if it were his son's car...impressive! Bottom line he and Kelly performed multiple repairs, with Honda parts (that apparently were not used by whomever did the initial repairs), water testing at each phase until he was satisfied that it was 100%, not 99% fixed.
I am an Assistant Director of Facilities Operations at Texas Children's Hospital and all that I do is focused on Customer Service, striving to go from Excellence to Eminence. I am here to state that Daryl and Kelly provided Eminent Customer service to me and I told him it was great to be dealing with someone with the same attitude, sense of urgency, understanding, honesty, character, compassion and simply stellar attitude as Daryl! I would give 5+ of 5 stars for Customer Service in a heartbeat!
Please forward this to Jason Gillman, per our conversation on Monday, as he, in my opinion, should recognize, ensure he keeps Daryl and reward him accordingly. If he treats all your customers in this fashion, it's no wonder your dealership is as successful as it is. Feel free to contact me if you have any questions or comments.
May 4, 2016Submitted via email
Thank you for contacting me regarding my recent service visit at Gillman Honda. I am absolutely pleased with the high level of service I received from Corey ( Service dept) and James Na. They were tremendously helpful and took care of me from the moment I arrived. I have been to other Honda dealerships in the Houston Metro, and I now purposely drive 20 extra miles out of the way to go to Gillman because I am always satisfied with the customer service I receive.
Corey and James are phenomenal employees and definitely provided me with "excellent service". I cannot say enough great things about them and the fast, reliable, and attentive service they provided during a stressful time. They truly went above and beyond to help me, and I am extremely grateful.
Thank you to the Gillman team!
Hello Kelly,Submitted via email
I want to thank you service department for the efficient and professional care that I received yesterday after my disabled car was towed from Sugar Land. The truck driver was from United Towing, and he suggested Gillman Honda because it is closer to Sugar Land and that would save towing costs. He could not have been more right!
He assessed that the problem was a faulty ignition motor, so when he dropped me off at Gillman, I gave that information to Melinda. I know I was distressed and probably had that deer-in-the-headlights look. I also know that it wasn't her job, but she took time to log my information in to the system. Her efficiency and kindness impressed me. Then she introduced me to Jackie, who immediately displaced every ounce of stress that I was feeling. He gave me a wide smile and a firm handshake and in a calm voice, said that everything was going to be OK. You see, yesterday was my 70th birthday, and having my car towed and needing service wasn't how I planned to celebrate my day.
Another bright spot in your service department is that Enterprise is on site. Hearing that it was my birthday, they offered me the Gillman's rental rate and I was out of there in minutes.
Jackie called me that afternoon to give me the diagnosis. It was in fact the ignition motor. This morning Jackie called to let me know the car had been repaired half and hour early. When I arrived, the perfectly repaired and washed car was waiting for me. The total cost of the repair was $740, and that included a very considerate 10% discount for labor. I've had that automobile for ten years, and this was my first mechanical breakdown. Do I hear a loud cheer for Honda? You bet.
Thanks to you for you fine service team.
August 25, 2016Submitted via email
To whom it may concern:
I am writing this email to appreciate the efforts of Mr. Najam.
Few days back we visited Honda Gillman for a new car, where we met Mr. Najam. I must say he really put a lot of efforts to give us what we want.
We had to come to Honda Gillman couple to times as my Husband and I, were not satisfied either with the color or test drive. But at the end, through his maximum efforts he gave us exactly what we expected.
For this, I would like to recognize his hard work thought out and for that we definitely recommend him to our friend, family and colleagues. We are looking forward to meet him again when we will plan for our second car.
Thank you for the excellent customer services.
08/23/16Submitted via web
I am just submitting my review everything was excellent. Greeted in a timely manner everything was wonderful!!!!
08/25/16Submitted via web
We have a nice experience today (08/15/2016) buying our new CRV 2016. We were not sure which one we want Toyota or Honda? Our experience from Mr. Raymond and Randy honesty, knowledge about your product and respect. Mr. Raymond takes care our needs. I told him do not push me to buy anything but help me to see my needs. He did extra miles for us. also, Mr. Randy took time to explained the process in details and caring. Finally we said yes to our CRV 2016.
03/02/16Submitted via web
Erick Villalta is a great salesman, he's a wonderful person to talk to and gets you what you want out of pocket. Really nice and down to earth, he took care of us and did an awesome job showing us cars that we wanted and bringing about how to help us. I can't say much else but kudos to Erick for being an awesome sales man, and making my experience wonderful.
06/10/16Submitted via web
Great Service, courtesy and attention to details from our salesman Mr. Sid Siddiqui, he made us feel at ease with our Honda Vehicle.I would like to give Mr. Siddiqui our most sincere thanks for a job well done. Rosemarie & Manuel Guerrero
05/22/16Submitted via web
I would like to thank "SID" Siddiqui for helping us find the right car last Saturday (5/21/2016). I will give him a 10 out of 10 for his patience, determination, and social skills.
06/02/16Submitted via web
Outstanding customer service from start to finish. Sela, the sales consultant, was very knowledgeable, professional and delivered an unparalleled car buying experience. Would highly recommend to others and would not hesitate to purchase again in the future.
08/21/15Submitted via web
Becky Romano did a great job helping me get just the right HR-V for me. All of the folks at Gillman Honda Houston are great at their jobs and seem to love working there.
November 24, 2015Submitted via email
Houston, TX 77099
Dear Ms. Goldsberry:
Subject: Service Excellence of Jim Seamans, Gillman Honda Service Consultant, Houston, TX
Reference: 2013 Honda Accord Factory Warranty Steering Software Update on 11.24.15
I called Mr. Jim Seamans, Honda Service Consultant, few days ago and informed him about a letter came from Honda USA for Factory Warranty Steering Software Update. He was very friendly and immediately set up a date and time for the subject update and explained to me the reasons behind the software update.
I took my care to-day and he took care of the update in a very friendly manner. I admire his performance including explanation for Software Update. Many time we complain for Poor Performance, but we forget reporting Excellent Performance. I would like you to let him know, as A Honda Customer for 25 years (coming from Michigan), I appreciate his EXCELLENT PERFORMANCE.
06/25/16Submitted via web
Our experience with Mr. Siddique was awesome. Extremely considerate of needs of the customer and understood our budget constraints. We went two consecutive weeks to look for a car and trade in. On both occasions, he was very patient in working with us and showed us all possibilities. Mr. Siddiqui was very helpful, would recommend him to any one who would like to buy from Gillman. In addition, they honored the price for the trade in a week later, really good customer service at Gillman auto Houston. Thank you.
Kelly,Submitted via email
I always receive excellent service from Morris and Randy when I need to stop by Gillman Honda. My last visit was no exception. They are the main reason that I have been able to drive my 1998 Honda Accord for over 491,000 miles. I plan to treat them to a meal when I get over 500,000 miles if they can find time in their busy schedule helping other Honda drivers. Both Morris and Randy are an asset to your organization, with their skills and positive attitude. Additionally I appreciate the atmosphere that is provided at your facility while waiting on your car to be serviced. The work booths, free coffee, popcorn and the free internet access helps to keep me coming back.
Keep Up The Good Work,
08/12/16Submitted via web
Robert was my sales agent and he did a great job. He listened well, and he did not try to force or persuade me in any direction.
Was given an appointment for Wed.@9am by a very efficient, personable, & patient lady. Don't know her name, but she is to be commended. Received the same attention from Jim in service dept. I was very satisfied with the people & the work done (at Gillman Honda Houston.)Submitted via web