Gillman Honda Houston Southwest

After visiting 2 other Honda dealerships, I was very frustrated with the lack of respect, knowledge and cars in stock. Gillman Honda went out of their way to find the car with the accessories I was shopping for. There was not any high pressure sale tactics which made my experience well worth it. Plan to keep my Honda Civic for another 11 years like my last car and will definitely shop Gillman again.

Another Loyal and Satisifed Gillman Honda Houston Customer

Morris has been my service advisor at Gillman Honda for a number of years, and he has always given me excellent service. He knows the history of my vehicle and often has been extremely helpful in helping me anticipate problems ahead of time. He is invariably friendly and thorough, taking me back to meet the technicians so they can show me exactly what the problems are, and giving me various options about repairs. Gillman Honda is fortunate to have Morris as their employee.

Another Loyal and Satisifed Gillman Honda Houston Customer

Dear Mr. Besson,

I'm writing to say Thank You for the amazing service/work that I continue to receive from Jose C.at Gillman Honda.  I purchased my Honda Pilot December 2004 and I am/will be a repeat customer forever.  Normally, I would have gone back to the and independent Honda repair shop immediately (prior customer history 1995-2004), but I purchased a service warranty from Gillman, got to meet Jose and saw the quality of his work.  I am now hooked on him.  Jose is the only mechanic that I will allow to work on my car.  If he is not there at your shop on that day, then I leave. 

Jose has a high attention to detail and recalls the last work done on my car, and delivers amazing work.  He also never oversells me and is honest about what needs to be done to my car.  For that I am grateful.  My prior dealership experience (25+ years of car ownership has never been so positive. Historically dealers then to take women for a ride.  Well, I'm on women who in her earlier years worked on her own car with dad (brakes, valve adjustments, and all filter replacements.)

Further, while waiting at Gillman Honda for my repairs, I have spoken to a number of customers who also seek out Jose's work.  They too realize the quality of his work, seek his service, and sing his praises.  I just sent Jose's name/contact info to a co-worker last week who just moved to Houston and was seeking a Honda repair shop.  My objective is to tell you that your service people are the key to creating repeat business from your car buyers and to highlight that Jose is an outstanding individual who has created a name for himself among many customers.  I will continue to use your services, will buy my next Honda from you, and will continue to highly recommend Jose and your dealership.

Please recognize Jose for his outstanding performance.  I intend to bring him a gift purchase card the next time that I see him in November.  

All the best, 

Another Loyal and Satisifed Gillman Honda Houston Customer.

I received outstanding service from my service advisor, Morris and the service department lead technician, Randy on diagnosing the repair for my car. Randy was very detailed-oriented and thorough in determining the problem and absolute in which part to order. Further, he took the time to explain the problem and that the part needed to be ordered from another location. Once it arrived, he told me it would take around 1 - 1 1/2 hours to complete the repair.

Upon bringing my car back to the service department, Randy made sure to fix my car within the time frame he previously mentioned. In fact, I was in and out of the dealership within 45 minutes.

Overall, I was extremely pleased with the visit. My service advisor, Morris is always a pleasure to work with and I know that whenever I have a service need, he will do his utmost in making sure everything is handled in a timely and efficient manner.

Another Loyal and Satisifed Gillman Honda Houston Customer.

I can't express enough happiness & great service that I experienced from Gillman Honda.  I drove away with the vehicle I have always wanted & satisfied with the price.  If your ever in the market, I would highly suggest you check them out.They are off Beechnut (Sugarland area) in Houston and I'm sure there's other dealerships in the surrounding areas too.  Very friendly people not just trying to take your money but instead trying to give the best deal!!  They beat all competitors prices.  I know because I did three weeks of research and found my truck there to not only be a great deal, but also the BEST deal!!  I definitely will use them again the future. (Adrain was our main sales man and a man named Bensi- Great people.)

Another Loyal and Satisfied Gillman Honda South Customer.

I never had a Honda vehicle before, but I always had good references of the brand.  When my family and I walked into Gillman, we walked in with a urgent need for a reliable means of transportation.  I got a new job in the Insurance Industry and my wife had recently started to work for a Hotel.

So, the two of us were both working and just one car for our every day commute, which was miles apart.  Neal had called me in a day before to schedule an appointment for a test drive.  I told my wife that without a credit record it would be very difficulty to apply for a brand new car.  Also our budget is very tight.  I told Neal as well.

Neal said, "No te preocupes" (Don't worry) you're talking to the "Deal" at Gillman Honda.  We drove the car and liked it, but I said to Neal, we have a very tight budget right now.  Neal said, how much do you have available in your budget?  I told him how much we had for a down payment and how our monthly payment would have to be in order to honor our obligation.  Neal said OK that's fine, give me some time to work around those numbers.  At this time I felt I was wasting my time and Neal's time, but we we waited.

Neal called back the next day and said to me, we need you to come in, your car is ready!  My wife and I started jumping for joy.  Neal and the Gillman team gave us the opportunity to own our first new car with a tailored monthly payment within our budget and provided us with an excellent solution to our transportation needs, a 2011 Honda Civic. 

Thank you, Neal!  Thank you, Gillman Team!  Thank you, American Honda Finance!

Another Loyal and Satisfied Gillman Honda South Customer

I just wanted to thank the entire staff at Gillman Honda Southwest for a wonderful buying experience. My sales professional, Raymond Yu, Internet Sales Manager, knew the product line very well, explained all the car's features and options, was very honest and truthful throughout the entire transaction, and did his best to ensure we understood each step of the purchase process. This was my daughter Meagen's first new car purchase and I was there more for support and guidance. She now has a better understanding of what it takes to become the owner of a new vehicle. Greg B., the GM of the dealership, stopped by, greeted us and asked how our car buying experience was going. It was nice to see an active, approachable Manager on the floor and making sure his customers are pleased with the way things are going. I got that impression about the entire dealership and the way the staff handled themselves around the customers. This is our second Honda but our first from Gillman. I will freely recommend both the Honda line of vehicles and the Gillman Honda Southwest dealership for the consummate experience in a new car purchase.

Another Loyal and Satisfied Gillman Honda South Customer

To Whom It May Concern:

I inherited a 1994 Honda Accord from my mother. The ironic part is that this 94 Accord was my wife's first car before we got married in 1995. When the lease came due on it, my mom decided to buy it from us for the remainder of the lease. My mom got sick and wanted me to have the car back. It has 130K miles on it, but I needed something to get me to the Park & Ride. I was driving my Accord on 288 north on a Saturday afternoon, when the engine started racing, but I was getting no forward power. I quickly put it neutral and pulled over. A Safe Clear tow truck saw that I was leaking fluid. I had not performed any service on the Accord, and had not chosen a service location. I had done some research, and found out Gillman Honda Southwest had a very good BBB rating, which is important to me. My problem is that I live in Pearland, and Gillman is close to Sugarland. I chose them to and I'm glad I did. Their service department was open on a Saturday which was fantastic. I could actually talk to someone and describe what happened. When we got there, I was met by Shang Shahriari. He took my information, and informed me that it was near closing time. He also told me about the diagnostic fees up front, and that it would be applied to the final bill. They would be able to look at it first thing on Monday, and he would call me Monday afternoon with what needed to be fixed. As promised on Monday afternoon, he gave me the news about the repairs. I also told him that I didn't want to sink a lot of money into the car, due to it's age. Shang acknowledged this, these repairs were needed in order to determine if further work was done. On Tuesday afternoon, he called to say that the initial repairs seem to be all that is required, and I could pick up the car. However, this is where Gillman Honda Southwest stepped up. During this same time, My father was going through cancer treatment at MD Anderson. The hospital called on that same Tuesday, to inform us that my father was being discharged into Hospice home care. So that meant I had to make a 9 hour trip back to Oklahoma to be with my Dad. When I got this news, I had a lot of other business to take care of, and knew I was going to be away for about 2 weeks. On Wednesday I called Shang to tell him I would not be able to pick up my car since I was leaving the following morning. Before calling him, I had visions that the dealership would say "Oh I'm sorry, but we can't hold on to your car because we're not covered for that", or "Sure we can hold your car..... for an extra 20 dollars a day storage fee". That is what I was expecting. But what I got from Shang was "Sure no problem. Let us know when you get back in town, and we'll have it ready. Hope your Dad is feeling better." To be perfectly honest that is exactly what I wanted to hear. I did not {and could not} want to be thinking about my car. I wanted to be thinking about my Dad, and that is what Shang and Gillman Honda Southwest provided for me. While I was in Oklahoma, my Dad finally succumbed to cancer, so I had to be up there for the funeral. Eventually I was able to pick up my car. They were great about having it ready. The price was exactly as was quoted to me before I left. They also provided a list of recommended service that should be considered in the future. The car has been running great. Just because of the way I was treated, I will be bringing back my Honda to Gillman Honda Southwest for future service. It is worth the trip just for the customer service. I would recommend them to anybody.

Another Loyal and Satisfied Gillman Honda Southwest Customer

Dear Mr. Vahrenkamp,

As owners of two Honda Accords, 1992 and 2005, my wife and I have appreciated the services of Gillman Honda over the years.  In particular, the last several years we have enjoyed the courtesy and association with Mr. Potts.  Mr. Potts has given careful consideration to the service requirements of our cars to correct problems and provide maintenance from time to time.  We regard him both as an outstanding person in the performance of his job and as a friend.

Please convey our appreciation to him for his service.

Another Loyal and Satisfied Gillman Honda Southwest Customer

I recently had my Odyssey serviced at your location and wanted to let management know how impressed I was with Matt Yudell. He was attentive and provided the kind of service that is lacking in today's "customer service." I will be bring my vehicle back to be serviced as long as Matt is there!

Another Loyal and Satisfied Gillman Honda Southwest Customer

My husband purchased two cars from your Gillman Honda Southwest Houston dealership on 5/3/10. Today I dropped my Honda off because I needed some minor service done to it. I would just like to mention that the customer service we have received from the time we were looking at the cars until today has been outstanding. Everyone has been very friendly, efficient and has made us feel very special. We will definitely come back when it's time to purchase another vehicle. Several businesses surely can learn from your outstanding service and professionalism . Thank you.

Another Loyal and Satisfied Gillman Honda Southwest Customer

Dear Mr. Gillman,
My husband and I would like to congratulate you on the fantastic staff you have at your facility at the Sam Houston Tollway and Highway 59 in Houston. In particular Salah, Abdel and Melissa who takes care of the GPS sales and installation.
We bought a 2010 Crosstour on February 19 and had a MoCar GPS system installed. (There was no vehicle in your inventory with a factory installed system available at the time.) We had nothing but trouble with the GPS system and took the car back on several occasions. The Crosstour was a fabulous car, the GPS system did not perform the way expected.
After much discussion, it was decided that we would exchange the car we bought in February for a new which had factory installed GPS. On April 5th , this exchange was made.
We are thoroughly happy with the new Crosstour. Your staff treated us with unbelievable kindness and understanding. We couldn't ask for a nicer experience. Of course, the new Crosstour performs like a dream and the GPS has gotten IJS where we want to go without any trouble.
Thanks to you and your completely professional staff who exceeded our expectations.
We look forward to the time when we will be ready to purchase our ninth Gillman Honda.

Another Loyal and Satisfied Gillman Honda Southwest Customer

Good Morning, Mr. Hall,
 I wanted to let you know personally how extremely pleased I was with purchasing my new Accord through your dealership. We are long time [another dealer] customers (purchased three Honda's from them in the last 10 years) but the friendliness and professionalism at your dealership have converted us. We will be doing our Honda business with you guys from now on.

Robert Doolittle really went the extra mile to ensure my happiness (which is not always an easy task) when having my car prepared for delivery. In the past, I have never enjoyed the purchase process. I just basically looked at it as a necessary evil to get what I wanted, but he just really made it a pleasant experience. I sincerely appreciate all of his hard work. He is truly an asset to your organization.

 I am happy to recommend your dealership to my neighbors, co-workers, etc., as someone new to town is always asking me for referrals.

Another Loyal and Satisfied Gillman Honda Houston Southwest Customer

Kelly Goldsberry,
 My 2007 Honda Civic was recently making some strange noises (a hum and rough idle). Fearful of the cost, I brought it to you (the dealership) anyway. I do not think I could fully explain in words my experience with your location. Here is my story, I spoke with Jackie and set an appointment to bring in the vehicle. I brought the vehicle in and Jackie walked with me to my car, inspected it, turned it on, and said, "We will keep the car and look more into your concerns." Jackie had a car take me home and called me that afternoon to inform me he had to keep the car overnight. The next morning he called and said they found the solution, but strongly suggested I complete the 30k-mile service. I gave him the okay and picked up my car that evening. The car feels like the day I drove it off the lot.
Everyone wants their story to be heard and above was mine. I have looked and looked for a flaw in your service and I can't find it. Jackie was amazing and walked me through every step. Again, I do not think I could express in words how grateful I am. I literally ran to my car and hugged it, twice, and once again the next morning.
Jackie: You are an amazing person. Keep those happy smiles because they encourage others to do the same. My car is working great and the problems are gone. I look forward to returning, but hopefully not for any mechanical car reasons. I am thankful and grateful.

Another Loyal and Satisifed Gillman Honda Houston Customer

Rod:
Where do I begin? There were so many things done for me in this process, I am really very grateful. When the rental car personnel informed me that my car was totaled, I had to find transportation. I did not know what to do; I enlisted the help of a colleague and the search began. I decided on a green Honda Accord with leather seats. With the help of C.J., Pat, and Johnny, I came up with a car that met my criteria. You were helpful in getting to the dealership from Humble. You presented me with the green car and I decided that I did not like it, after you had started the paperwork. You were kind enough to walk with me to the lot to make another selection. I appreciate your patience; it allowed me to make a sound decision. Because of you, this was the best car buying experience since I purchased my first car. Again, thank you and your colleagues for all of your assistance.

Another Loyal and Satisifed Gillman Honda Houston Customer